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    Privacy Policy

    ​Loughshore Bathrooms Limited

    Last updated: 8 October 2026
     

    1. Introduction

    Loughshore Bathrooms Limited is committed to protecting your privacy and handling your personal information responsibly.

    This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or make an enquiry about our products and services.

    Our website is primarily intended to provide product information and contact details for existing and prospective trade customers.

    We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
     

    2. Who We Are

    Loughshore Bathrooms Limited is a bathroom products distributor supplying showrooms across Northern Ireland.

    For the purposes of UK data protection law, Loughshore Bathrooms Limited is the data controller responsible for the personal information described in this policy.

    Contact Details

    Loughshore Bathrooms Limited
    67 Tandragee Road
    Gilford
    BT63 6HP

    Telephone: (028) 3883 1905
    Email: sales@loughshorebathrooms.co.uk
    Website: www.loughshorebathrooms.co.uk

    If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
     

    3. Information We Collect

    We may collect personal information when you contact us, submit an enquiry or interact with our website.

    This information may include:

    • Your name

    • Your email address

    • Your telephone number

    • Your business or company name

    • Information included in a contact form submission

    • Correspondence sent to us by email or other communication methods

    When you visit our website, certain technical information may also be processed by our website hosting provider, Wix. This may include your IP address, browser type, device information and information necessary for website security and functionality.

    We ask that you do not include sensitive personal information in general product enquiries unless it is necessary.

    ​

    4. How We Use Your Information

    We use personal information where necessary to:

    • Respond to enquiries submitted through our website

    • Provide information about our products, availability and services

    • Communicate with existing and prospective trade customers

    • Manage customer relationships and business correspondence

    • Maintain the security and functionality of our website

    • Meet applicable legal and regulatory obligations

    We do not sell your personal information to third parties.

    Submitting an enquiry through our contact form does not automatically subscribe you to marketing communications.
     

    5. Our Legal Basis for Processing Information

    Under UK GDPR, we must have a lawful basis for processing personal information.

    Depending on the circumstances, we may rely on:

    Legitimate Interests

    To respond to business enquiries, communicate with trade customers, maintain business relationships and operate our website securely, where these interests are not overridden by your rights and freedoms.

    Contractual Necessity

    Where processing is necessary to take steps at your request before entering into a contract with you, or to fulfil an existing contract with you.

    Legal Obligations

    Where we are required to process or retain information to comply with applicable laws and regulations.

    Consent

    Where consent is required for a particular activity, such as certain optional website technologies or electronic marketing communications.

    Where we rely on consent, you may withdraw it at any time.
     

    6. Contact Forms and Enquiries

    Our website includes a contact form allowing visitors to submit enquiries directly to Loughshore Bathrooms Limited.

    When you complete this form, we use the information provided to review and respond to your enquiry.

    Contact form submissions may be stored within the Wix website management platform and accessed by authorised members of our team.

    We do not automatically add visitors who submit enquiries to a marketing mailing list.

    If you contact us by email or telephone, we may retain relevant correspondence where necessary for customer service, business administration or legal purposes.
     

    7. Cookies and Website Technology

    Our website is built and hosted using Wix.

    Cookies are small text files stored on your device when you visit a website. Similar browser storage technologies may also be used to support website functionality.

    Our website uses cookies and related technologies associated with website security, session management and performance.

    These may include:

    • Security cookies: Help protect the website and its visitors against unauthorised activity.

    • Session cookies: Support the operation of the website during a visit.

    • Functionality cookies: Help maintain essential website features.

    • Performance-related technologies: Support the technical operation and reliability of the website.

    Examples of Wix cookies identified on our website include bSession, hs, server-session-bind, svSession, XSRF-TOKEN and ssr-caching.

    Our website may also use browser storage for technical session identification and operational purposes.

    Cookies and similar technologies that are strictly necessary for providing a service requested by a visitor generally do not require prior consent.

    Where we use non-essential cookies or tracking technologies that require consent under applicable law, we will request that consent before using them.

    You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
     

    8. Sharing Your Information

    We may share personal information with trusted service providers where necessary to operate our website and business.

    These may include:

    • Wix, which provides our website hosting and related services

    • IT and communications service providers

    • Professional advisers, where necessary

    • Regulatory authorities or other organisations where disclosure is legally required

    We only share information where there is an appropriate business or legal reason to do so.

    Some service providers may process information outside the United Kingdom. Where required by UK data protection law, appropriate safeguards will be used to protect personal information transferred internationally.
     

    9. How We Protect Your Information

    We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

    Access to customer enquiries and business information is limited to individuals who require it for legitimate business purposes.

    Our website is hosted through Wix, which provides technical security measures as part of its services.

    Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.
     

    10. How Long We Keep Information

    Loughshore Bathrooms Limited retains personal information only for as long as necessary for the purpose for which it was collected.

    General enquiries submitted through our website contact form will normally be retained for up to 12 months after the last relevant correspondence, unless there is a legitimate business or legal reason to retain them for longer.

    Where an enquiry develops into an ongoing customer relationship, relevant information may be retained for the duration of that relationship and for an appropriate period afterwards.

    Financial, transaction and accounting records will be retained for the periods required by applicable law.

    Information that is no longer required will be securely deleted or anonymised.

    ​

    11. Your Data Protection Rights

    Under UK GDPR, you may have the right to:

    • Request access to the personal information we hold about you

    • Ask us to correct inaccurate or incomplete information

    • Request deletion of your information in certain circumstances

    • Request restriction of how your information is used

    • Object to certain types of processing

    • Request the transfer of certain information where applicable

    • Withdraw consent where processing is based on consent

    These rights are subject to applicable legal conditions and exemptions.

    To exercise your rights, please contact:

    sales@loughshorebathrooms.co.uk

    We will respond to requests in accordance with applicable data protection law.

    If you are unhappy with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

    ICO website: https://ico.org.uk
     

    12. Links to Other Websites

    Our website may contain links to external websites, including those of manufacturers, suppliers or other organisations.

    We are not responsible for the privacy practices or content of external websites.

    We recommend reviewing their privacy policies before providing personal information.
     

    13. Changes to This Privacy Policy

    We may update this Privacy Policy periodically to reflect changes to our website, business operations or legal requirements.

    The latest version will be available on this page, together with the date it was last updated.
     

    14. Contact Us

    For any questions about this Privacy Policy or how we handle your personal information, please contact:

    Loughshore Bathrooms Limited
    67 Tandragee Road
    Gilford
    BT63 6HP

    Email: sales@loughshorebathrooms.co.uk
    Telephone: (028) 3883 1905

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